Flushing Library Contract eBook

(2) Assessments of Client Satisfaction. The agency shall assess client satisfaction by using techniques such as periodic interviews with clients, interviews with members of the clients’ families, questionnaires to survey clients or their families, or such other techniques as may be appropriate. In the event that interviews or surveys are used, clients shall be selected on a statistically random basis to ensure sampling of a representative cross-section of the client population.

Section 4-02

CONTRACT CHANGES.

(a) Policy. (1) All changes to existing contracts shall be approved by the ACCO and shall be reflected in a change order, which, once authorized, shall become a part of the original contract. A copy of the change order shall be sent to the vendor within ten days after authorization of the change. Vendors who deviate from the requirements of the original contract without a duly authorized change order do so at their own risk. (2) The ACCO may include in any solicitation a provision for determining the cost of expected changes, so that these costs can be competitively determined before award. (b) Types of Changes Permitted. (1) Changes may include any one or more of the following: (i) specification changes to account for design errors or omissions; (ii) changes in contract amount due to authorized additional or omitted work. Any such changes require appropriate price and cost analysis to determine reasonableness. In addition, except for non-construction requirements contracts, all changes that cumulatively exceed the greater of ten percent of the original contract amount or $500,000 shall be approved by the CCPO; (iii) extensions of a contract term for good and sufficient cause for a cumulative period not to exceed one year from the date of expiration of the current contract. Requirements contracts shall be subject to this limitation; (iv) extensions of a contract term pursuant to Section 3-11(d)(2) of these Rules; (v) changes in delivery location;

(vi) changes in shipment method; and (vii) any other change not inconsistent with this section.

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